Privacy Policy
At Rocksure, we respect the privacy of our customers, website visitors, business partners, vendors, and collaborators.
This Privacy Policy explains how we collect, use, store, protect, and share information when users access the official Rocksure website, place orders, create accounts, make enquiries, or interact with us through our official communication channels.
By using the Rocksure website, users agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Rocksure may collect the following information when users visit the website, create an account, place an order, contact customer support, subscribe to updates, or interact with our services:
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Full name
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Email address
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Mobile number
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Shipping address
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Billing address
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Order history
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Payment status
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Device and browser information
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IP address
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Login activity
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Saved addresses
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Customer enquiry details
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Communication records with our support team
This information is collected to support smooth order processing, customer service, delivery coordination, fraud prevention, account management, and improved service quality.
Customer Account and Login Information
Rocksure may provide customers with the option to create an account or login ID on the official Rocksure website. This account may allow customers to view current orders, previous orders, order history, invoices, saved addresses, account details, and other account-related information.
Information collected through customer accounts may include the customer’s name, email address, mobile number, shipping address, billing address, order history, login activity, saved preferences, and other details provided during account creation, checkout, or customer support interactions.
Customer account information may be used to:
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Improve user convenience
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Enable faster checkout
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Provide order tracking
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Maintain purchase records
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Support customer service requests
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Process refunds or replacements
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Improve the overall shopping experience
Customers may update certain account details through their login dashboard, where this functionality is available.
Some order, invoice, tax, payment, and transaction-related records may be retained by Rocksure for legal, accounting, taxation, fraud prevention, dispute resolution, and compliance purposes.
Scope of This Privacy Policy
The information described in this Privacy Policy relates to information collected through orders, account logins, enquiries, forms, customer support interactions, and other activities on the official Rocksure website.
This Privacy Policy does not cover customer data, order information, or privacy practices followed by third-party selling platforms or marketplaces such as Amazon, Flipkart, HyugaLife, or any other external sales channel. Customers purchasing Rocksure products through such platforms are advised to review the privacy policy, terms, and customer-data practices of the respective platform.
Rocksure is not responsible for the privacy practices, data-handling methods, or policies followed by third-party marketplaces, courier websites, payment gateways, or external websites that are not directly operated by Rocksure.
How We Use Information
Rocksure may use customer information for the following purposes:
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Processing and confirming orders
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Delivering products to the provided shipping address
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Sharing order updates and shipment tracking information
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Providing customer support
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Responding to enquiries, complaints, and service requests
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Sending order confirmations, invoices, delivery updates, and refund updates
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Maintaining customer account access and order history
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Improving website functionality and customer experience
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Detecting, preventing, and addressing fraud or misuse
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Maintaining business, tax, accounting, and compliance records
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Sending promotional communications, offers, or updates only where permitted or consented to by the customer
Rocksure does not sell customer personal information to unrelated third parties.
Payment Information
Payments on the Rocksure website are processed through secure third-party payment gateways and payment service providers. Rocksure does not store complete debit-card, credit-card, UPI, net-banking, or wallet credentials on its own servers.
Payment details may be processed by authorised payment-gateway partners in accordance with their own security standards, privacy policies, and regulatory obligations.
For failed, pending, or disputed payments, customers may be required to contact Rocksure support with the order number, transaction reference number, and payment proof, where applicable.
Data Protection
Rocksure follows reasonable and industry-standard security practices to protect customer information from unauthorised access, misuse, loss, alteration, or disclosure.
Security practices may include:
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SSL encryption on the website
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Restricted access to customer data
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Secure payment-gateway integration
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Limited access to order and customer records
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Use of trusted technology and service partners
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Internal handling controls for customer information
While Rocksure takes reasonable steps to protect customer information, no method of online transmission or electronic storage is completely risk-free. Customers are advised to use secure devices, avoid sharing passwords, and communicate only through official Rocksure channels.
Email Communication Security
Rocksure uses standard email-security and authentication measures such as SPF, DKIM, DMARC, and other applicable practices to provide a safer, more secure, and reliable email communication pathway for customers, clients, vendors, and collaborators.
These measures help reduce the risk of email spoofing, unauthorised domain usage, and fraudulent communication claiming to be from Rocksure.
Customers, vendors, and collaborators are advised to communicate only with official Rocksure email addresses and avoid sharing sensitive personal, financial, or payment information through suspicious or unofficial communication channels.
Sharing of Information
Rocksure may share limited customer information only when required for business, operational, legal, or service-related purposes.
Information may be shared with:
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Courier and logistics partners for order delivery
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Payment processors and payment gateways for transaction processing
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Technology partners supporting website operations
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Customer-support tools or service providers
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Accounting, compliance, or legal service providers
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Government authorities, regulators, or law-enforcement agencies when legally required
Rocksure shares only the information necessary for the relevant purpose and expects its service partners to handle such information responsibly.
Cookies and Website Tracking
The Rocksure website may use cookies and similar technologies to improve website performance, customer experience, and shopping functionality.
Cookies may be used for:
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Website analytics
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User preferences
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Shopping-cart functionality
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Login sessions
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Website performance improvement
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Understanding customer browsing behaviour
Users may choose to disable cookies through their browser settings. However, some parts of the website may not function properly if cookies are disabled.
User Rights
Subject to applicable laws and business-record requirements, customers may request:
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Correction of inaccurate personal information
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Updates to account or contact details
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Deletion of certain personal information, where legally permissible
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Opt-out from promotional or marketing communications
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Clarification regarding how their information is used
Certain information may be retained for legal, tax, accounting, fraud-prevention, dispute-resolution, or business-compliance purposes.
For privacy-related requests, customers may contact Rocksure through the official support email addresses mentioned below.
Contact for Privacy Queries
For any privacy-related concern, correction request, communication concern, or data-related query, customers may contact:
Terms & Conditions
These Terms & Conditions govern the use of the official Rocksure website and the purchase of products through the website.
By accessing the website or placing an order, the user agrees to comply with these Terms & Conditions.
Acceptance
Using the Rocksure website means acceptance of these Terms & Conditions, along with the Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policy published on the website.
If a user does not agree with these terms, they should avoid using the website or placing an order.
Product Information
Rocksure makes reasonable efforts to ensure that product details, descriptions, images, pricing, ingredients, and other information on the website are accurate and updated.
However, product packaging, labels, design, images, formulation presentation, and other details may change from time to time due to manufacturing updates, regulatory updates, design changes, or business requirements.
Product images shown on the website are for representation purposes. Customers are advised to read the actual product label, ingredients, directions, warnings, and suitability information before use.
Health Disclaimer
Products sold by Rocksure may include dietary supplements, nutrition products, wellness products, or fitness-related consumable products.
These products are not intended to diagnose, treat, cure, or prevent any disease.
Information provided on the website is for general informational and wellness purposes only and should not be considered medical advice.
Customers should consult a qualified healthcare professional before using any supplement or wellness product, especially if they:
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Have an existing medical condition
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Are pregnant or lactating
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Are under 18 years of age
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Are taking medication
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Have known allergies
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Have liver, kidney, heart, hormonal, or metabolic conditions
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Are planning surgery or medical treatment
Use of any product is at the customer’s own discretion and responsibility.
Non-Prescription Product Statement
All products sold by Rocksure are non-prescription products and can be purchased by interested customers without the requirement of a doctor’s prescription, Rx, or similar clinical permission, unless specifically required by applicable law for any particular product category in the future.
This does not mean that every product is suitable for every individual. Customers are advised to read the product label, dosage directions, ingredient list, warnings, and suitability information carefully before use.
Eligibility
Users should be at least 18 years old or should use the website under the supervision of a parent or legal guardian.
By placing an order, the customer confirms that the information provided is accurate and that the products will be used responsibly.
Customer Accounts
Customers may be provided with the option to create an account or login ID on the Rocksure website for viewing orders, previous purchases, invoices, saved addresses, and other account-related details.
Customers are responsible for maintaining the confidentiality of their login credentials, password, OTP, and account access. Rocksure will not be responsible for unauthorised access caused by the customer sharing login details, using weak passwords, accessing the account on unsecured devices, or failing to protect their account credentials.
Customers agree to provide accurate, complete, and updated information while creating an account or placing an order. Rocksure may not be responsible for failed deliveries, support delays, refund issues, or account-related problems caused by incorrect or outdated customer information.
If a customer suspects unauthorised access, account misuse, or suspicious activity on their Rocksure account, they should immediately contact Rocksure support at support@rocksure.in.
Rocksure reserves the right to suspend, restrict, disable, or terminate a customer account if suspicious activity, fraudulent behaviour, misuse, false information, policy violation, or unauthorised use is detected.
Orders and Acceptance
Placing an order on the website does not automatically guarantee acceptance of the order.
Rocksure reserves the right to cancel, reject, or modify an order in cases such as:
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Product unavailability
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Pricing error
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Payment failure
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Suspected fraud
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Incorrect customer information
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Serviceability issues
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Technical error
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Bulk-order misuse
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Violation of website policies
If a prepaid order is cancelled by Rocksure, the eligible refund will be processed as per the Refund Policy.
Pricing
Rocksure reserves the right to modify pricing, withdraw offers, correct pricing errors, change discounts, or update product availability at any time without prior notice.
Prices displayed on the website may be inclusive or exclusive of taxes, shipping charges, COD charges, or other applicable fees, as shown during checkout.
The final payable amount will be displayed before order confirmation.
Payment Terms
Customers may be able to pay through available payment options such as UPI, debit card, credit card, net banking, wallets, or Cash on Delivery, depending on website availability and serviceability.
Rocksure may charge additional fees for COD orders, shipping, payment handling, or convenience where applicable. Such charges will be shown at checkout before the order is placed.
Intellectual Property
All logos, trademarks, brand names, product names, designs, images, graphics, product descriptions, website content, packaging concepts, and other materials displayed on the website belong to Rocksure, Kinova Healthcare LLP, or their respective owners.
These materials may not be copied, reproduced, modified, distributed, used commercially, or published without prior written permission.
Legal Entity and Brand Ownership
Rocksure™ is a proprietary brand and trademark owned by Kinova Healthcare LLP. All compliance, regulatory, and legal responsibilities pertaining to the brand are managed by Kinova Healthcare LLP.
Rocksure operates as a brand under Kinova Healthcare LLP.
Third-Party Links and Platforms
The Rocksure website may contain links to third-party websites, payment gateways, courier tracking pages, marketplaces, social-media platforms, or partner services.
Rocksure is not responsible for the content, policies, privacy practices, service quality, or actions of third-party platforms.
Customers purchasing Rocksure products through marketplaces such as Amazon, Flipkart, HyugaLife, or other external platforms are subject to the terms, privacy policy, shipping policy, and return policy of the respective platform.
Limitation of Liability
Rocksure shall not be liable for indirect damages, incidental losses, consequential losses, business losses, loss of data, loss of profits, delivery delays, payment-gateway failures, courier issues, or third-party service disruptions.
Rocksure’s responsibility, where applicable, shall be limited to the value of the product purchased from the official Rocksure website.
User Responsibilities
Users agree not to misuse the website, submit false information, attempt fraudulent transactions, interfere with website operations, copy website content, or engage in activities that may harm Rocksure, its customers, or its service partners.
Rocksure reserves the right to restrict, cancel, or refuse service to users who violate these terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Ghaziabad, Uttar Pradesh, India.
Contact Us
For any customer support, product enquiry, order-related query, business enquiry, collaboration request, or escalation, customers and partners may contact Rocksure through the official details mentioned below.
Brand Details
Rocksure
A brand of Kinova Healthcare LLP
Legal Entity
Kinova Healthcare LLP
GST Number: 09ABBFK7534R1ZL
Registered Address:
Plot No-8, K H No 556, Garima Garden, Main Road Sahibabad, Ghaziabad, Sahibabad, Ghaziabad, Uttar Pradesh, India, PIN - 201005
Kinova Healthcare Website: https://kinovahealthcare.in/
Customer Support
For order-related queries, delivery issues, return requests, refund updates, product support, and customer assistance, customers may contact the official support email.
Business Enquiries
For business enquiries, collaborations, partnerships, vendor communication, and general brand-related communication, partners may contact the official business-enquiry email.
Additional Support and Escalation
Escalation Email: info@kinovahealthcare.in
Customers may use the escalation email if their issue remains unresolved through regular support channels or requires additional review.
Working Hours
Monday - Saturday
10:00 AM - 6:00 PM IST
Support response may be delayed on Sundays, public holidays, courier holidays, or during high-volume periods.
Response Time
Rocksure generally aims to respond within 24-48 business hours.
Some cases, such as courier investigations, payment disputes, refund verification, or return inspection, may require additional time.